FAQ

I'm an artist. Can I offer my products at your store?

We are always looking for collaborations. Please contact us directly at hello@miniloko.com and we'll get back to you.

Purchasing Policy

Do you ship outside of Canada?

We currently ship within Canada only. All prices are shown in CAD and applicable taxes (HST/GST/PST) will be added at checkout.
What forms of payment do you accept?

We accept the following secure payment methods:

  • Visa & Mastercard
  • Shop Pay
  • Apple Pay
  • Google Pay
Can I cancel my order?

All sales are final. Once an order is placed, we are unable to make changes or cancellations. We encourage you to double-check your items and shipping details before completing your purchase.

Delivery

How long is the delivery time?

We ship all orders via Canada Post from our Toronto-based studio.

  • Orders are typically processed within 1–3 business days after payment is received.
  • Standard shipping within Canada usually takes 2–7 business days after dispatch.
How do I track my order?

A tracking number will be provided once the order has been shipped, allowing you to monitor the delivery status of your package.

Please reach out at hello@miniloko.com if your package doesn't arrive within 15 days.
What is the shipping cost?

Shipping costs are calculated at checkout and vary based on your location and order size.

We offer free shipping for orders over $200 CAD.
Can I pick up my order in person?

We currently do not offer local pickup.

Return & Damage

What is your return policy?

All our products — including blind boxes, capsules, and collectibles — are final sale.
What happens if my order arrived damaged?

If your order arrives damaged or with an issue, we’ll do our best to help. Please contact us within 7 days of delivery at hello@miniloko.com with:

  1. Your order number
  2. A description of the issue
  3. Photos of the damaged item(s) and packaging

We’ll work with you to make it right.

Thank You

We’re a small Canadian business passionate about curating beautifully made miniature toys and collectibles. Your support means the world to us. If you have any questions, feel free to reach out.